iNX — PROVIDING SUPERIOR CLEANING & MAINTENANCE
We recognize that each customer and building has unique needs and requirements. That is why we at iNX have developed an innovative approach to providing solutions for each client.
After years of hearing the same negative feedback from managers, building operators & owners and those responsible for the cleaning and maintenance of buildings and facilities frustrated with the non-standardized pricing & scheduling of cleaning, we developed a concise and standard approach to providing specifications to our clients.
Our approach centers around meeting the customer and assessing their requirements and the building's cleaning needs; only then do we design a cleaning program with customized specifications to meet each customer's expressed requirements.
Our understanding of each customer is the most important ingredient to the success of our cleaning programs and the satisfaction of our customers. We build a cleaning program based on the results of our assessment then provide clients specifications. That is why clients love the iNX Specifications. Our goal is to serve customers by providing solutions that de-mystify janitorial process.
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CUSTOMER CHOICE — QUALITY VERSUS COST
 By Paul Laredo, CEO of iNX: At the age of 14, my very first job was to strip and wax an office floor; my client was my best friend’s father. This was my first taste of janitorial work and my first contact with a customer focused on least-cost service. Later, during college, I was a retail clerk for an up-scale, affluent grocery store where I met customers who demanded quality and attention to detail. It was then that I learned that some customers are willing to pay more to get a higher level of service.
Since that time and throughout my career, first in public accounting and later as Chief Financial Officer for a cable television company in Los Angeles, I continued to study how customers strike a balance between quality and cost.
Today my business viewpoint is simple: Allow the buyer to choose – and help them to do so. The cost/quality decision involves trade-offs along a wide spectrum of available service options, and each point along the spectrum is viable. Clients alone understand their needs and restrictions; the most important task of the contractor is first to gain that understanding. The perfect solution is one that is crafted to balance those needs and limitations.
At iNX our goal is to provide a cleaning solution tailored to each client, and provide a cost-effective service designed to balance needs and expectations against budgetary restrictions, emphasizing that end of the spectrum most important to the customer.
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